1.-H. ID 23-1104 Actions pertaining to the implementation of customer relationship management software for Council Offices: 1. Affirm City Manager's determination that Incapsulate, LLC is uniquely qualified. 2. Award a contract to Incapsulate, LLC for the Customer Relationship Management implementation for Council Offices in the amount of $154,638.50. 3. ***RESOLUTION - Adopting the 5th Amendment to the Annual Appropriation Resolution (AAR) No. 2023-185 to appropriate $154,700.00 for implementation of customer relationship management software for Council Offices (Requires 5 Affirmative Votes) (Subject to Mayor's Veto)